Digital Tickets
Digital tickets are a contactless way to deliver tickets directly to your mobile device and offer a safe and easy way to receive, manage, and share your tickets with guests. No more stress over how to print at home, running out of ink, or misplacing your tickets — and no additional apps are required.
ACCESSING YOUR HGO TICKET WALLET:
- Go to: wallet.houstongrandopera.org
- Enter your username (The email address used when purchasing your tickets)
a. Request access code to be sent to your email -OR- enter your password
b. - Locate your event and tap to view tickets
- Scan your ticket
ACCESS YOUR DIGITAL TICKET WALLET
QUICK TROUBLESHOOTING TIPS
TIPS AND TRICKS
- Always be sure to enter the same email address used to purchase your tickets when signing into your ticket wallet.
- Add the digital ticket wallet shortcut to your home screen for quick access
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- iPhone: Open Safari and go to the Wallet.HoustonGrandOpera.org website. Tap the Share button (square with an arrow), scroll down, tap Add to Home Screen and tap Add.
- Android: Open your web browser and go to the Wallet.HoustonGrandOpera.org website. Open the browser's menu and select Add to Home Screen.
- You can choose to stay logged in for 30 days for easy access without having to log in each time.
- If you have previously logged in and things don’t look as expected, refresh your page.
Need help? Contact Customer Care at 713-228-6737 or email CustomerCare@HoustonGrandOpera.org
DIGITAL TICKETS – FAQS
WHAT ARE DIGITAL TICKETS?
Digital tickets are a paper-free, convenient, secure, and contactless way to enter the theater, delivered directly to your phone using rotating QR codes.
WHY DON’T MY TICKETS HAVE QR CODES YET?
QR codes will activate 24 hours prior to your performance start time and refresh periodically, providing you with a valid ticket while reducing the ability of bad actors to resell counterfeit tickets.
WHY IS HGO USING DIGITAL TICKETS?
Digital tickets provide you with an easy and safe way to receive and share your tickets with friends and family.
WHAT ARE THE TICKETING TERMS AND CONDITIONS?
Terms and Conditions
DO I HAVE TO DOWNLOAD AN APP?
No apps are necessary, you can your tickets via any web browser at Wallet.HoustonGrandOpera.org
HOW DO I KNOW WHAT EMAIL/PASSWORD TO USE?
Log in to your digital wallet using the same email address you used to purchase your tickets. You can request an access code by email or log in with your password instead.
WHAT IF I FORGOT MY PASSWORD?
Go to wallet.houstongrandopera.org, enter your username and click the reset password link. Alternatively, you can bypass the password by requesting an access code to be sent to your email instead.
HOW DO I SHARE TICKETS WITH OTHERS?
Simply log in to your digital wallet and select the performance you would like to share. Enter the recipient’s full name and then send via text or email. For more detailed instructions, click here.
WHY CAN’T I SHARE MY TICKETS?
In most cases, tickets can be shared. However, there are certain scenarios where tickets might be non-transferrable or require the owner to retain a certain number of tickets for their personal use. For further assistance, contact customer care.
MAY I PRINT MY DIGITAL TICKETS OR SEND SCREENSHOTS OF THEM TO OTHERS?
Printouts and screenshots of tickets are not accepted and cannot be scanned at the door. Once activated, the QR code on your digital ticket(s) update periodically and can only be scanned directly from your phone.
MY TICKETS DON’T HAVE A QR CODE, WHAT DO I DO?
For security purposes, QR codes appear in your mobile wallet 24 hours before your performance start time.
WHAT IF I DON’T HAVE A SMART MOBILE DEVICE?
If you do not have a smart mobile device, you can contact our Customer Care Team at 713-228-6737 to arrange to have your tickets printed and held at Will Call for pick-up.
WHAT IF MY PHONE DIES BEFORE THE PERFORMANCE?
No problem! Simply go to the box office at the venue, and we will print out your tickets. You will need to show a valid ID that matches the name on the ticketing account.
MAY I ADD MY DIGITAL TICKETS TO MY APPLE WALLET OR GOOGLE WALLET?
Digital tickets can be shared to your Apple Wallet or Google Wallet for quick access. Keep in mind that if you make any changes to your tickets after sharing tickets out to your Apple or Google wallet, you will need to reshare your tickets from your web browser for the changes to apply.