Know Before You Go
Plan Your Visit - Houston Grand Opera offers a wealth of services to enhance your opera experience.
Want to brush up on the opera before you attend? Need directions to the theater? This information and much more is available on our website where you can also purchase tickets and make a donation.
HGO’s Customer Care Center is another great resource. For performance information, to purchase or exchange tickets, or to make a donation to HGO, contact the Customer Care Center at 713-228-6737. You can also email customercare@hgo.org. Throughout the season, the Center will be staffed Monday through Friday from 10 a.m. to 5 p.m. During performance runs, the Center is open until 6 p.m., and on performance days, it is open until curtain time. The Center will be open on Saturdays and Sundays only when there is a performance, from noon until curtain. Hours are subject to change.
You can purchase tickets and make exchanges in person at the HGO Box Office, located in the Wortham Theater Center at 550 Prairie. The box office is currently open only on performance days. Hours are Monday through Friday, 10 a.m. to 5 p.m. If there is a performance on Saturday or Sunday, the Box Office will be open from noon until curtain. Hours are subject to change.
BROWN AND CULLEN ALCOVES
The Wortham Theater Center’s alcoves were designed with your comfort in mind. Step inside one of these golden-hued spaces in the Grand Foyer, and you’ll find a calm place to reflect on the evening’s performance over dinner or drinks.
EXCHANGING YOUR TICKETS
Full-season and mini-package subscribers may exchange their tickets for a different performance of the same opera without fee, subject to availability. Exchanges can be made by phone until the performance begins. Non-subscription single tickets may be exchanged with a service fee of $10 per ticket. When exchanged for tickets of greater value, the customer will be responsible for the difference; no refunds will be made. No exchanges are permitted after the performance has begun. Find more information here.
LOST OR MISPLACED TICKETS
There is no charge for replacing lost tickets. Call the Customer Care Center at 713-228-6737 to request replacement tickets. They will be reprinted and held at the Will Call window for your performance.
PATRONS WITH DISABILITIES
The Wortham Theater Center features wheelchair access to both theaters with a choice of seating locations and ticket prices. An FM assistive listening device, generously provided by the Houston First Corporation, is available for use free of charge at all performances. Please call the Customer Care Center at 713-228-6737 for full details.
Descriptive services for persons with vision loss are available with 48-hour advance reservations. Please call 713-980-8662 for details.
PARKING
Valet parking is a benefit of membership for Patrons Circle donors; the valet station is located on Prairie Street. If you would like information about membership at this level, please contact a member of HGO’s Development staff at 713-546-0704, or e-mail us at donorservices@hgo.org.
If you have a state-issued disability permit and need valet parking, you may purchase special passes by contacting the Customer Care Center. Parking spots for disabled ticket holders are also available in the Theater District Garage on a first-come, first-served basis.
Parking in the Theater District Parking Garage is $12 on weekends and after 5 p.m. on weekdays. Clearance for trucks and vans is 6’8”.
See our Plan Your Visit page for more information.
HGO AND SAFETY
It is wonderful to be back with you at the Wortham Theater Center. As we get back to live opera on the mainstage, the safety of our audience, cast, creative team, union members, technicians, and staff remains our top priority.
As a reminder, for performances during HGO’s fall repertoire, there are new protocols in place throughout the theater for the protection of all, created with guidance from the HGO Health Committee, local health officials, and the Centers for Disease Control:
- All guests attending HGO performances and events will be required to wear a mask covering the nose and mouth while inside the Wortham Theater Center, including while seated for a performance.
- The Green Room will remain closed throughout the fall.
- Enhanced cleaning procedures are in place throughout the building.
- The building has been equipped with additional hand sanitizing stations, upgraded air ventilation, and increased touchless amenities.
For updates and more information see our Safety page.
Thank you for adhering to HGO’s safety procedures!
About the author
Catherine Matusow
Catherine Matusow is Associate Director of Communications at Houston Grand Opera.