Phone: 713-228-OPERA (6737) or 800-62-OPERA (800-626-7372)
Fax: 713-236-8121
E-Mail: Customer Care
HGO's Customer Care Center is staffed Mon. - Fri. from 10 AM to 5 PM.
HGO Box Office is located at the Wortham Theater Center, at 550 Prairie Street. Hours are Mon. - Fri. 10 AM - 5 PM. If there is a performance on a Saturday, the Box Office will be open from 12 noon until 5 p.m. Hours are subject to change.
Write to us: Houston Grand Opera Customer Care 510 Preston Street Houston, TX 77002
Emergency Numbers Wortham Theater Center emergency line 713-250-3657. Wortham Theater Center lost and found 713-237-1439.
Children aged 5 years and older who are capable of sitting quietly through up to three hours of performance are welcome at HGO performances when accompanied by an adult. Should a child become restless, our ushers will direct adult and child to an area where they may watch the performance together on closed-circuit television until the child is able to be calm and quiet. Adult and child will be welcome to resume their seats at the next intermission.
Out of consideration for other patrons and for the performers:
There is no late seating at Houston Grand Opera performances. Patrons who are noisy or disruptive may be asked to leave the performance by ushers or by a member of the Opera staff.
Use of cameras, recording devices, cellular telephones, pagers, beeping watches and recording devices are forbidden inside the hall. Cameras and recording devices may be confiscated.
Complimentary cough suppressants are available at Houston Grand Opera performances. Visit the HGO Guild Boutique or the Customer Care booth in the Grand Foyer.
Food and beverages are allowed in the lobby area only. Bottled water may be taken into the theater.
Smoking is prohibited in the Wortham Theater Center.
For your safety inside the auditorium, we request that you remain seated until the house lights are turned on.
Pre-Curtain Lectures - Held 45 minutes before each performance on the orchestra level of the theater. These 20-minute presentations are free and open to all ticket holders. Pre-curtain lectures are given by Houston Grand Opera Dramaturg Colin Ure and Ann Thompson.
Refunds, Exchanges and Fees Houston Grand Opera tickets are non-refundable. Full-season and Opera-To-order subscribers may exchange their tickets for a different performance of the same opera, subject to availability.
Exchanges can be made by phone until 24 hours before the performance begins; for exchanges within 24 hours of curtain time, please visit the box office in person.
Please note: Mini-series and non-subscription single tickets are not exchangeable. No exchanges are permitted after the performance has begun.
How to Exchange In Person: at the Houston Grand Opera Box Office, located in the Wortham Theater Center at 550 Prairie Street. The Box office reopens for the season on October 1.
By Phone: Call Houston Grand Opera’s Customer Care Center at 713-228-OPERA (6737) during regular office hours and one of our representatives will assist you with your exchange.
When exchanging tickets by phone, you will be asked for your HGO Account Number, which is printed on your tickets and above your name on most Houston Grand Opera mailings. You may also be asked to provide your credit card number and expiration date along with your name, address, and a telephone number where you can be reached during business hours.
Exchanged tickets are mailed within 24 hours of processing, unless your new performance is within seven business days of the exchange. In that case, tickets will be held at the Will Call window at the Box Office under the subscriber's last name. They can be picked up beginning one hour and thirty minutes before the performance.
Ticket Donations If you are unable to exchange your ticket for another performance of the same opera, we encourage you to donate your tickets back to the Opera to be resold; donated tickets are tax-deductible, and you will be provided with a receipt for tax purposes. Ticket donations may be made by calling Houston Grand Opera’s Customer Care Center, by e-mail, fax, mail, or in person at the Houston Grand Opera Box Office. The paper tickets do not need to be returned in order to donate them, but the donation must be made before the performance begins so that the Box Office has an opportunity to sell the tickets. Lost or Misplaced Tickets There is no charge for replacing lost tickets. More than 24 hours prior to the performance: Call the Houston Grand Opera Customer Care Center at 713-228-OPERA (6737) to request your replacement tickets. They will be reprinted and held at the "Will Call" window for your performance.
Within 24 hours of the performance: Go to the Box Office Manager's window at the Box Office. The Box Office Manager will access your account and reprint your tickets free of charge.
Patrons with Disabilities The Wortham Theater Center features easy wheelchair access to both theaters with a choice of seating locations and ticket prices.
An infrared listening system, generously underwritten by Shell Lubricants, is available and free of charge at all performances. Please call the Houston Grand Opera Customer Care Center at 713-228-OPERA (6737) for full details.
Descriptive services for persons with vision loss are available with 48-hour advance reservations. Please call Houston Grand Opera at 713-228-OPERA (6737).
Food and Beverage Services To pre-order food and beverages at the Grand Foyer café prior to the performance, call Aramark at 713-250-3650. Pre-order beverages for intermission at any of the lobby bars when you arrive at the theater. When your return at intermission, your beverages will be waiting for you.
Full-season subscribers in the Founders Boxes, Premium Orchestra and Loge Boxes may dine in the Founders Salon. Reservations are required, and meals must be ordered in advance. To take advantage of this subscriber-only benefit, call Acute Catering at 713-528-1133.
