When your plans change, it's easy to exchange your performance tickets at Houston Grand Opera. Here's how:
Exchange by PhoneCall Houston Grand Opera’s Customer Care Center at 713-228-6737 from 10 a.m. to 5 p.m. Monday through Friday and one of our representatives will assist you. During Repertory hours are Monday through Friday, 10 am to 6 pm and Saturday, 12 pm to 5 pm. On Performance days the box office will stay open to curtain. Please have your HGO account number available, along with your credit card number and expiration date.
Exchange in PersonBring your tickets to the Houston Grand Opera Box Office at 501 Texas Avenue (Wortham Theater Center). Please note, exchanges are not permitted after the performance has begun.
What costs are associated with exchanges?For subscribers, there is no fee to exchange a ticket. However, you will pay the difference in ticket price when exchanging from a lower-priced seat or performance to a higher-priced seat or performance.
Mini-series and non-subscription single tickets may be exchanged with a $10 per ticket fee. Additionally, you will pay the difference in ticket price when exchanging from a lower-priced seat or performance to a higher-priced seat or performance.
When will my exchanged tickets be mailed to me?Exchanged tickets are mailed within 24 hours of processing, unless your new performance is within seven business days of the exchange. In that case, tickets will be held at the Will Call window at the Box Office. They can be picked up beginning one hour and thirty minutes before the performance.
What if I can't find a convenient exchange date?In the event that your schedule will not permit you to attend a performance, you may choose to donate your ticket back to Houston Grand Opera. We will send you a receipt for the face value of your ticket for tax purposes. Please note, ticket donations are not accepted after the ticketed performance has begun.